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FAQ - Live Support Chat Software, Remote Computer Support, Technical Computer Support :: Live Help Operator
24x7 Live Chat

Let our professional Live Chat agents assist your clients and prospects anytime, day and night. Ensure the best possible customer support at a highly competitive price.

LiveHelpOperator allows your customers to interact in a friendly and causal environment that they will instantly recognize as credible, competent service - right when they need it most.

FAQ
How does the Live Chat support work?
Your customer can initiate a chat request directly from your website. They will be responded to promptly by the LiveHelpOperator agent who will assist your clients transparently under your brand or business. Your prospective clients get instant responses rather than waiting for response via email.

Is the service really 24 hours a day, 7 days a week, and 365 days a year?
Yes. All our services are 24/7/365. We will be online day and night everyday to support your clients and prospects.

How soon can the service start?
In most cases, our service can begin within 48 hours. After the order is placed, we will require some familiarizing and training with your products, services, policies, sales process, practices and other details. This training can ideally be done over IM or Skype.

Can you use my current chat software?
We work with most of the popular Live Chat software available. Just let us know which software you use. If you do not have any chat software integrated with your website, we can integrate it free of cost.

What do I need to provide you to start the service?
We will need access to your preinstalled Live Chat application including preferred agent logins and passwords. We will also need an initial conference to understand in detail about your company's products, services, practices and policies. An online knowledgebase also helps. If you do not have any chat software integrated with your website, we can integrate it free of cost.

What type of issues can be handled over chat?
Our agents can handle nearly all pre-sales, billing, technical, customer support enquires and other questions over chat.

Do I get any updates or reports periodically?

Yes. We will mail you weekly or monthly chat reports, that will include details such as chat id, date, chat summary, time, and more.

In addition, a daily prospect report will be sent after the completion of sales chats with all details related to the prospective client and chat script.


What do you mean by 'transparent service'?
'Transparent Support' means that your client never knows the source of the response delivered. Your clients and prospects will always get the feeling that you are directly dealing with them. The support will be provided under your company brand.

Our Services
  • Sales Support Chat
  • Tier 1 Technical Support Chat
  • Customer Service Chat
  • Lead Gerneration Chat
  • Help Desk Support- All Types